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If you have questions about a product or experience a problem with your purchase, please fill out the form below.
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What are cookies and pixels?
Cookies are small, very light text files that your computer downloads each time you visit a website. When you return to these websites or go to websites using the same cookies, they recognize them and by definition therefore recognize your computer or mobile device. These small cookies allow beCHARGE to personalize the services offered by using them for its own needs, such as improving the interactivity and performance of its services, but also to send you content tailored to your interests. The data collected by these cookies does not in any way identify you personally.
On your first visit to our beCHARGE site, you can accept or refuse the deposit of cookies or similar technologies such as, the pixel, and this via a window that opens specially for this purpose. Only your prior consent allows beCHARGE to implement cookies and pixels on your computer or mobile phone for different purposes defined below. According to the recommendations of the National Commission for Information Technology and Liberties (CNIL), certain cookies must not have received prior approval before installation. These are cookies that are strictly necessary to facilitate electronic communication, such as session identifier and authentication cookies. These cookies are fully subject to this policy because they are issued and managed by beCHARGE.
Function of Cookies:
These cookies allow us to compile visit statistics in order to improve our site on the one hand and to submit relevant information to you on the other. To do this, we use, with full respect for privacy, your IP address and your activity on our site. If you do not wish this, or if you wish to have access to your data, modify it, withdraw your prior consent, you can notify us via [email protected] .
Management of your data:
We only keep data for the time necessary for the actions described above with a maximum of 18 months. We use secure connections that protect your information between you and our site as well as fully secure storage systems when storing your personal data. We also have contracts with our service providers for the full respect of privacy.
None of this information is transmitted to third parties unless beCHARGE has previously obtained your consent for or if it is requested by a judicial or administrative authority empowered to know it.
However, for the proper functioning of our site, we share this data with third-party providers such as
- all payment operators for the functional side
- Hotjar, Google Analytics, for collecting statistics to present you with relevant information
- Facebook, Google Adwords and our marketing providers to present you the best ads and personalized products
For any questions or additional information about our Cookies Policy, do not hesitate to contact us via the address: [email protected] .
You can also consult our Data Protection Policy