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My order

I've bought the wrong product. What to do?

If you bought the wrong product, we can cancel it and give you another one.
We would therefore need a copy of your ID/driving licence and the name of the new operator you need a code for.
After reception of these informations and if the code hasn't been used, we will proceed and send you a new code.
ATTENTION : No refund or exchange can be requested for electronic payment products or prepaid credit card recharges.

Select the topic of your problem

What is the PWA? A Progressive Web App that is built like a website but acts like an application. Once installed, an icon with the beCHARGE logo will appear on your home screen. All you have to do is click and enjoy our many products.